Help & FAQs

Booking your mobile tyre service with Tyres On The Go is a easy:

Select Your Tyres: Start by visiting our website. Use our easy search tool to find the tyre size for your vehicle.

Pick Your Preferences: Once you've chosen your tyres, simply select a date and time that suits you best, and provide us with the location where you'd like the service to be completed.

Confirm & Relax: Finalise your booking with a couple of clicks. We'll handle the rest, ensuring we're on our way to you at the appointed time.

Sounds great! Our operating hours are from Monday to Friday, 8 am to 5 pm, and on Saturdays from 8 am to 2 pm. We can schedule you for whichever day and time window works best.

Absolutely! We understand schedules can change. Just reach out to our customer support team and we'll happily rebook your appointment for a date and time that works better for you.

Certainly! If you miss your scheduled booking, you have the option to call us directly to reschedule. We understand that sometimes things come up unexpectedly. To avoid any penalties, we encourage you to inform us in advance if you cannot make your appointment. However, please be aware that if our technicians arrive for a scheduled service and you are not present without prior notice, a fee of $150 may apply to cover their time and travel. To reschedule, simply use the reply to us from the confirmation email or reach out to our customer service team for assistance.

Not a problem at all. As soon as you realise the error, just give us a call right away on 0800 897 328. We can update your order details so you receive the correct tyres.
One of our team members will also call to confirm you have ordered the correct tyres before we come out for the installation to avoid any mixups.

For our mobile tyre fitters to do their job, we need enough clearance to fully access both sides of your vehicle. A driveway, parking lot, or any open area with room for our service van to park nearby is perfect.

Sloped driveways are typically just fine for us to work on. As long as the angle isn't extreme and we deem it safe, we can perform the tyre install right in your driveway. If it's not ideal for any reason, we'll simply ask you to relocate the vehicle to a better spot.

We would only turn down a job location if it poses a hazard or risk to you, our technicians, or others around the workspace. But we'll thoroughly evaluate first before declining any service.

You bet! Our whole business is conveniently bringing the tyre shop directly to you at your home, workplace, or any other suitable location. However, we do not provide roadside tyre services for safety reasons. As long as it's a driveway, parking lot or other designated area, we can come to you for the full mobile fitting service.

Our mobile vans serve customers located in Auckland, Hamilton, Wellington, Christchurch, and Queenstown. If you don't see your specific location listed on our website, go ahead and give us a call. We'll do our best to accommodate you if possible.

We take our responsibility towards the environment seriously. Here's what we do:

• Proper Disposal of Old Tyres: We ensure that old tyres are disposed of in an environmentally responsible way.
• Optimised Travel Routes: To cut down on CO2 emissions, we meticulously plan our travel routes for efficiency.

By implementing these measures, we aim to minimise our ecological footprint and contribute to a greener future.

All of the tyres we install come with manufacturer warranties to cover any defects in materials or workmanship. These warranties offer excellent protection for your purchase.

Absolutely! You can rest assured we carry comprehensive liability insurance coverage while performing tyre services on your vehicle. Our company is fully insured to keep you protected.

To book online, you'll need to know the tyre size currently installed on your vehicle. This can be found stamped on the sidewall of each tyre. If you need any assistance determining your tyre size, our team is just a phone call away at 0800 897 328.

You can also reach out through our online contact page HERE and we'll be happy to help you get the right information before booking.

We offer a wide range of tyre brands including Pirelli, Falken, Dunlop, GT Radial, Giti, and Mickey Thompson, each catering to different needs and preferences, ensuring you find the perfect match for your vehicle.

Our mobile tyre service includes:

• Professional Tyre Fitting: Expert installation of your new tyres to your vehicle.
• Wheel Balancing: Precise balancing for a smoother ride and longer tyre life.
• Tyre Disposal: Eco-friendly disposal of your old tyres.
• Comprehensive Safety Check: A thorough inspection to ensure your vehicle's safety on the road.
• Convenient On-Site Service: We come to you, wherever you are, to provide these services at your convenience.

The time it takes to complete our tyre service can vary, but most fittings are neatly wrapped up within an hour. This time frame could change depending on the number of tyres you need fitted and the setup at your location.

You bet, our mobile tyre vans can handle any regular passenger vehicle, SUV, crossover, or light-duty pickup truck. As long as it can be driven with a standard license, we've got you covered.

We do not offer services for commercial vehicles. For any commercial tyre needs,we recommend reaching out to Carter's Tyre Service, as they specialise in commercial tyre solutions.

We accept all major credit cards, PayPal, or if you need a bit more flexibility, we also have AfterPay available. Whatever is most convenient for you is perfectly fine with us.